Careers

The Homelessness Outreach Worker provides support to individuals and families who are homeless, at risk of homelessness, or may not otherwise approach or access a mainstream support service to secure or maintain stable accommodation.

Your Key Performance Indicators will be: 

• Provide outreach programs to connect people who are rough sleeping to housing and health services in the Darwin and Palmerston Area.
• Support homeless people with substance misuse issues to access treatment and gain accommodation.
• Support services for children who are homeless or at-risk including contact with the education system.
• Support services for older people who are homeless or at risk of homelessness.
• Maintain a case load of 15 clients. 

Some of your responsibilities will be: 

• Display a strength-based, client centred attitude by providing a caring and welcoming approach to vulnerable people.
• In the course of your duties, establish networks and relationships with remote and urban based communities and community organisations. Regularly liaise with internal and external service providers, ensuring a collaborative approach to supporting clients to achieve accommodation goals.
• Support client engagement associated with appropriate referrals to AOD treatment programs including engagement CAAPS and external services.
• Ensure all incidents/accidents and identified hazards are reported in accordance with the WHS policy and procedure e.g., lodging incident reports. 
• Participate in quality assurance processes with a focus on continuous improvement, data collection, reviewing, evaluation and monitoring.
• Participate in all relevant planned training programs when required and seek to improve performance by gaining new skills and knowledge.
• Data entry and reporting as requested by management, including up to date entry of case notes, referrals, and revised case plans.

Your skills, experience and qualifications include: 

• A knowledge of current local issues related to homelessness and AOD.
• Knowledge of social and cultural issues impacting Aboriginal and Torres Strait Islander Peoples.
• Understanding of Work Health and Safety requirements.
• Ability to modify communication styles to meet client’s needs.
• Experience working with Aboriginal people with substance use issues including delivering community services.
• Experience in effectively to Aboriginal and/or Torres Strait Islander people.
• Demonstrated computer skills including MS Suite, email, and records management
• Current First Aid Certificate
• Current NT Driver’s License (minimum C Class)
• Current Criminal History Check
• Current Ochre Card (Category E)
• Experience working with Aboriginal people with substance use issues including delivering community services.
• Experience in effectively to Aboriginal and/or Torres Strait Islander people.
• Demonstrated computer skills including MS Suite, email, and records management.

For more information please view the position description here.

To apply please send your selection criteria responses and current resume to hr@caaps.org.au

Applications will be assessed upon receipt.

The successful candidates will provide trauma sensitive care and support to young people, adults and their families who have suffered the impact of
substance use and who are engaging in CAAPS Programs.

Some of your responsibilities will be:

• Display a strength-based, client-centred attitude by providing a caring and welcoming approach to clients admitted into the CAAPS Programs.
• Facilitate and support client participation in activities including engagement with external services and attending appointments.
• Support clients with positive daily routines that enhance their program participation.
• Work collaboratively with Case Workers to support client individual and group activities (e.g. shopping).
• Trauma informed care approach is applied when working with clients.
• Work positively as a member of a multidisciplinary team and attend team meetings.
• Enter case notes into MIMASO Client Management system to record any support provided to clients and their families.
• Observe the CAAPS Values within all work activities.

Your skills, experience and qualifications include:

• Experience working with people experiencing alcohol and other drugs issues.
• Demonstrated ability to adopt a strength based, client centered approach to support work and a solid understanding of trauma informed care.
• Energetic, sets high goals and standards and strives to achieve them.
• Good verbal and written communication, competent administrative and documentation skills.
• Demonstrated ability to work positively both as part of a multidisciplinary team and with individuals.
• Demonstrated computer skills including MS Suite, email, data collection/input.
• Dedicated and careful; high level of accuracy and attention to detail.
• A sound knowledge of effective approaches to working with Aboriginal and Torres Strait Islander families who are experiencing disadvantage.
• Knowledge of social and cultural issues impacting Aboriginal and Torres Strait Islander Peoples.
• Demonstrated understanding of Work Health and Safety issues/requirements.
• Demonstrated ability to modify communication styles and techniques to meet client’s needs.
• Current NT Driver’s License (minimum C Class)
• Current First Aid Certificate, or willingness to obtain
• Current Criminal History Check
• Current NT Ochre Card 
• Qualifications and/or experience in Administration or related field.

Why work for CAAPS?

• You are committed to the health and wellbeing of the Aboriginal and Torres Strait islander peoples
• You will receive immense job satisfaction working for a values-based organisation.
• Work in a family friendly and supportive work environment
• Receive training and mentoring with the opportunity to improve and learn new skills.

CAAPS is an Equal Employment Opportunity (EEO) employer and strongly encourage Aboriginal and Torres Strait Islander people to apply.

For more information please view the AOD Support Worker position description here and the Youth Services Support Worker position description here. Successful candidates will work across both programs.

To apply please send your resume and 1 page cover letter to hr@caaps.org.au

Applications will be assessed upon receipt and only candidates selected for interview will be contacted.