Quality Assurance

CAAPS has been accredited with QIC, a nationally recognised accreditation program, since 2015. The QIC Health and Community Services Standards support a wide range of organisations like CAAPS, to strengthen and develop a cycle of continuous quality improvement.
Being accredited means we provide our clients and communities with quality services that focus on delivering on our intended outcomes, support our people and represent value for money to our funders and sponsors.

The QIC Standards and accreditation program provides a thorough and wide-ranging review of organisational systems across multiple areas, including:

  1. Good governance (meeting our legal obligations and our Rule Book)
  2. Comprehensive integrated management systems (being accountable and safe)
  3. Client and community engagement (being able to tell us what you think about your service and CAAPS)
  4. Diversity and cultural appropriateness, (being safe in culture and identity) and
  5. Quality service delivery (programs are evidence-based and reviewed)

QIP (Quality Innovation Performance) is the provider of CAAPS accreditation against the QIC Standards and is one of Australia’s most comprehensive not-for-profit community and health accreditation organisations.

We also partner with the following organisations


CAAPS currently holds a place on the Board of the peak body for alcohol and other drugs in the NT. Membership of the peak allows CAAPS staff to receive up-to-date information from the AOD sector on best practice initiatives and resources for our work in this field. AADANT also provides advocacy and support to the community sector and allows for a collective voice to lobby government,  influence the development of future initiatives and participate in the review of current policy.


Membership of AMSANT Provides CAAPS staff with best practice Aboriginal and Torres Strait Islander health-related information to support our work with clients along with access to leadership development programs for our next generation of  Aboriginal leaders


The Aboriginal Peak Organisations in the NT Provide Aboriginal and Torres Strait Islander governance and management development program to their member organisations and advocate to influence policymakers on important issues impacting our Aboriginal communities across the NT

Australian Indigenous HealthInfonet

CAAPS is linked to the Indigenous Knowledge Centre through membership of the reference group. This provides CAAPS and community members with up to date  training and access to best practice resources and information online, significantly reducing the impact of the tyranny of distance in this area of work

Menzies School of Health Research

CAAPS link to Menzies school of health provides access to research and best practice resources while involving our staff in the implementation of new tools as they are developed. This  has a flow-on effect of significantly improving our client’s experiences during and after they participate in treatment programs


CAAPS holds a place on the Board of NTCOSS which allows access to senior government ministers and their advisors, provides opportunities to influence policy development and position papers and provides access to resources, training, and advocacy for the broader Community Services sector.

NT Shelter

As the peak body for housing and homelessness organisations in the NT we develop policy solutions and regularly advocate to the government on a range of related matters. Our members contribute to our collective policy and advocacy work, receive priority access to NT Shelter events and activities, and work to improve awareness about the extent and nature of homelessness in the Northern Territory. Membership is open to all organisations and individuals who support NT Shelter’s objectives.