Feedback

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CAAPS values feedback on how you think we are delivering services to the community. This feedback is used to identify what we are already doing well, and areas which we can improve.

How can I report a compliment?

You can report a compliment by completing the online form below.

If you would like assistance with making a written compliment, you can contact CAAPS on (08) 8922 4800 or request assistance from one of the organisations below.

How can I report a complaint?

If you are unhappy with the service that you have received from CAAPS, there are some steps that you can take to help resolve the matter.

Option 1: If you feel comfortable, it is recommended that you first speak with a CAAPS staff member about your complaint as they may be able to help you sort out the matter quickly.

Option 2: If you do not feel comfortable speaking with a specific staff member or someone from their team, you may ask to speak with their manager who may be able to help with your complaint. You may also choose this option if you have previously spoken with a staff member and feel that the complaint has not been resolved.

Option 3: You can choose to make a formal complaint. This complaint can be made through speaking with someone at CAAPS or by completing the online form below. If you choose to make a formal complaint, someone at CAAPS will be in contact with you to discuss how your complaint will be handled as well as your rights when making a complaint.

If you would like assistance with making a written complaint, you can contact CAAPS on (08)89 224800 or request assistance from one of the organisations below.

Health and Community Services Complaints Commission
PH: 1800 004 474
http://www.hcscc.nt.gov.au/

Anti-Discrimination Commission
PH: 1800 813 846
http://www.adc.nt.gov.au/

Online Feedback Form

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