Homelessness Outreach Service
Are you homeless or worried you might become homeless soon?
CAAPS homelessness Outreach Service (HOS) team might be able to help you.
Our HOS team works across the Darwin and Palmerston region, providing outreach support in the community three days a week along side Larrakia Nation. We can also arrange to meet you at an agreed time and place that feels safe and convenient for you.
HOS can help you with things like:
- Finding somewhere safe to stay for the night
- Applying for housing
- Accessing food packages or emergency relief
- Finding other services to support you
- Dealing with Territory Housing or other housing providers
- Talking to services with you
- Keeping your tenancy
- Support at meetings with other services
- Advocacy and support.
You can choose how much help you need from us and for how long. You might work with us for a short time to lodge housing applications, or to support access to some other services.
Frequently Asked Questions HOS
What is the referral process?
You can refer yourself to CAAPS HOS program. Referrals can be made in person, via CAAPS website or by phone.
Who can access the service?
The service is available to individuals and families who are homeless or at risk of homelessness.
Can HOS provide housing straight away?
No, HOS does not have direct access to houses or emergency accommodation. The team can support people with referrals, housing applications, advocacy, and connection to available services.
Can HOS help people sleeping rough?
Yes, outreach workers can engage with people sleeping rough, provide support and help connect them with housing, health, and community services.
You may need identification, Centrelink income statements, Bank statements, Medicare card, Birth certificates, or any housing-related paperwork. Staff can help you work through what is needed.
Yes, HOS can support families experiencing homelessness or housing stress, including linking them with family support, health services.
Is the service confidential?
Yes, information shared with the service is treated respectfully and confidentially, unless there are serious safety concerns or legal reporting requirements.